Data protection - General Privacy Policy innogy SE

Version 0.8 (As of November 2018).

Personal data

We would like to thank you for your interest in our company. We take you and the protection of your personal data very seriously. The responsible body for the eOperate Portal (hereinafter referred to as Portal) is innogy eMobility Solutions GmbH (hereinafter referred to as innogy). Your privacy is very important to us and you should always feel safe and comfortable when visiting our portal. For this purpose, we have taken technical and organizational measures to ensure that the relevant laws are observed. Below you will find out what information we collect and how we handle it. We operate our portal activities in accordance with data protection and data security laws. Below you will find out what information we collect and how we handle it. Without your consent, we do not collect any personal data via our online portal. But you decide whether or not you want to disclose this information to us during your visit to this portal, registration, survey or similar.

As part of a registration, contact request, you can voluntarily provide us with your personal information. We generally use your personal information to respond to your request, process your order, or give you access to specific information or offers. In addition, personal data collected in your profile (first name, last name, e-mail address) will be used in the context of authentication at the portal and sending notifications or answering support requests. In this context, a transmission of your data to a group company may be required. Your data will not be transmitted to external third parties unless your request or the service / product requested by you explicitly provides for this. This will be communicated to you correspondingly.

As far as we have individual tasks and services performed by carefully selected and commissioned (IT) service providers who are based outside the EU / EEA, a third-country transmission of the data is not excluded. In addition, a third country transmission may take place if the contractual relationship with you provides so. For this purpose, the data protection agreements in accordance with the legal requirements for establishing an adequate level of data protection are contractually agreed with the contractual partners.

No personal data

When you access our online portal or retrieve a file, data about that process is stored in a log file on our web server. These data are not personal. So we cannot trace back what user has retrieved which data.

This is:

We and our Group companies use this information to determine the attractiveness of our online portal and to improve its content. Storage is for data security reasons to ensure the stability and reliability of our system. A merge of this data with other data sources will not be done. The data is stored for 12 months and then deleted. There is no transfer of your data to third parties. Only by ordering competent state authorities, we may be required to disclose personal data in individual cases, should this be necessary for security, prosecution or other statutory reasons.

The statistical analysis of anonymous data records remains reserved.

"Cookies" information that is automatically stored on your computer

During your visit of our online portal, we store session information in "local storage" on your computer. As soon as you logout or reload the portal the session information will be automatically deleted from the "local storage".

Cookies are text files, usually consisting of letters and numbers, which are stored on the user's computer when certain websites are visited. Through the use of cookies, we can ensure the security of our portal and extend the functionality of our offer, so as to make your visit to our portal as comfortable as possible for you. As a result, data are stored on your computer when you use our portal, for example, to identify them unequivocally during use and to control your authorisations in the portal.

If you deactivate the storage of cookies, the use of our portal is unfortunately not possible for security reasons. If you delete previously set cookies, a new authentication is required and this may limit the scope and functionality of our portal. Session cookies remain solely on your computer for the duration of your visit to our portal. We recognize you on your next visit. This is called "Persistent Cookies". Persistent cookies are stored beyond your individual visit and serve to recognize you on your next visit. Our portal may also contain third-party cookies. These are cookies that are set by third parties when viewing the contents of our portal.


Innogy takes precautions to ensure the security of your personal information. Your data will be carefully protected against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

The online portal contains links to other websites. As the provider of the portal, we are solely responsible for the content of our own online presence. The contents prepared by other providers are to be differentiated from our own contents, for which we can take no responsibility and do not adopt their contents. We have no influence on whether the website operators linked to us comply with the relevant data protection regulations. This privacy statement does not apply to websites of other providers, even if they are accessed through links on the website. Please therefore observe the respective regulations of the other providers for data protection. Therefore, we assume no liability for the content of external websites. In the event that you notice a relevant breach, we thank you for your reference. We will then remove the link after examination if necessary.

Information and contradiction

You have the right at any time to demand information from us free of charge about the personal data stored about you and to object to the processing or use of your data. In addition, you are free to exercise your rights to block, delete and correct your personal information and data kept by us. Please contact us via using the keyword "request for information".

Questions and comments

If you have any questions or comments regarding data privacy of innogy (for example, with view to inspecting and updating your personal data), please contact us in respect of "Privacy Policy" ( The continued development of the Internet also affects our privacy policy. Changes will be announced in a timely manner on this site.